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Negative reviews are an unavoidable part of healthcare today. But when criticism becomes false, defamatory, coordinated, or deliberately damaging, healthcare organizations need to understand when reputation management ends and legal action begins. Daniel Powell explains when healthcare reputation problems become legal…
GLP-1 medications are changing far more than the way obesity is treated. eMarketer Senior Analyst Beth Bulik joins Stewart Gandolf to explore how GLP-1s are influencing consumer behavior, healthcare access, food and fitness habits, employer benefits, and entire industries.
Oncology is advancing at an extraordinary pace, with dozens of new drug approvals and indications each year. Community medical oncologists Rohit and Rahul Gosain, creators of the Oncology Brothers podcast, explain how physicians can keep up, why more cancer care can happen close to home, and how podcasts, social media…
What happens when AI stops acting like a single assistant and starts working more like a team? Sujal Raju, CEO of Enqbator, joins me to explain how multi-agent AI can help healthcare marketers tackle complex workflows faster while maintaining the human oversight healthcare demands.
Healthcare is built around specialization, structure, and clearly defined areas of responsibility. But as David Sylvan of University Hospitals explains, some of the biggest challenges facing healthcare today don’t fit neatly into any one department, making the ability to work across traditional boundaries an…
Artificial intelligence is transforming healthcare, but building an AI model is only the beginning. In this episode, Dr. Nina Kottler explains why deployment, governance, clinical adoption, and scale determine whether AI delivers meaningful improvements in patient care—including why her team consistently measured a…
As AI becomes more capable, the qualities that make us human may become more valuable, not less. Teri Thomas, CEO of Mach7 Technologies, joins me to discuss leadership, culture, trust, accountability and how healthcare organizations can use technology without losing sight of the people it’s meant to serve.
A health system’s website isn’t simply a place patients visit after choosing where to receive care. It’s increasingly part of the decision itself. Recorded live at HMPS, Stewart Gandolf talks with Chris Pace of SearchStax about new consumer research showing how digital experience, site search, and content accuracy can…
AI search is changing how patients find, evaluate, and trust healthcare information before they ever visit a website. In advance of this year’s HCIC, Kathy Divis and Mike Schneider of Greystone.net join me to discuss what that shift means for healthcare brands, content strategy, digital experience, and the enduring…
Healthcare has long been built on the assumption that patients will make rational decisions when presented with the right information. Dan Ariely explains why that assumption consistently falls short—and how healthcare leaders can design systems that better reflect the realities of human behavior, improving everything…
Healthcare leaders are navigating unprecedented complexity. In this episode, Stewart Gandolf speaks with Dennis Jolley, Assistant Vice President for Strategy and Planning at UW Health and President of SHSMD, about the forces reshaping healthcare strategy—from workforce shortages and financial pressures to AI, patient…
Artificial intelligence isn't simply making healthcare more efficient—it's reshaping how healthcare organizations operate, compete, and serve patients. Author Tom Lawry joins Stewart Gandolf to explain why healthcare leaders must treat AI as a leadership challenge rather than a technology project.
Healthcare transactions are about far more than negotiating the highest purchase price. In this episode, Stewart Gandolf speaks with Kayla Marty, Partner at McGuireWoods, about the operational, financial, and human factors that determine whether healthcare M&A deals succeed—or fall apart.
Healthcare organizations spend millions protecting their networks, yet many of the most damaging security breaches still begin with one employee making a simple mistake. In this episode, cybersecurity expert Robert Siciliano explains why human behavior—not technology—remains healthcare's greatest security…
Every healthcare organization has a mission statement. Very few truly operate by it. In this episode, Morehouse School of Medicine Chief Marketing and Communications Officer Dorian Harriston explains why mission should function as an organization's operating system—not simply its marketing message—and how authentic…
Healthcare organizations are under increasing pressure to improve patient outcomes while controlling costs—but doing both requires more than new technology or payment models. In this episode, Stewart Gandolf speaks with Michele Paige, Chief Growth Officer at Strive Health, about how patient-centered design, proactive…
Healthcare has spent decades optimizing individual parts of a fragmented system while costs continue to rise and outcomes lag behind expectations. In this episode, Nasim Afsar, MD, MBA, author of Intelligent Health, explains why AI's greatest opportunity may be helping healthcare shift from episodic care to a more…
While acquiring physician groups is rarely “easy,” successfully integrating them is far harder. In this episode, Synergy Orthopedic Specialists CEO Alex Fernandez shares lessons from decades of physician practice consolidation, explaining why delayed integration undermines growth, why physician alignment matters more…
Healthcare leaders often focus on staffing, technology, and operations while overlooking one of their most powerful performance tools: the physical environment itself. In this episode, Lorissa MacAllister, PhD, discusses how healthcare organizations can improve patient experience, staff satisfaction, operational…
Few healthcare executives have had a front-row seat to the growth of three major multi-location healthcare platforms. In this episode, Matt Hall shares lessons from Pacific Dental Services, Platinum Dermatology Partners, and Smile Brands, offering practical insights on brand strategy, acquisitions, culture, and how…
What can healthcare leaders learn from the COVID pandemic that still applies today? Amy Comeau reflects on leadership, communication, trust, and organizational resilience, offering practical lessons for navigating uncertainty, workforce challenges, and future crises.
In this session, we’ll unpack how and why AI hallucinations occur in healthcare, why the risk is disproportionately high in this industry, and what it means for marketing, compliance, and digital strategy leaders. We’ll explore how organizations can proactively identify where AI is getting their brand wrong by drawing…
As AI-powered search changes how people discover and evaluate brands, traditional marketing attribution is becoming harder to trust. In this episode, Stewart Gandolf, Brandon Schakola, and Richard Wong discuss how AI is compressing the search funnel, why traffic is becoming a weaker KPI, and what marketers should…
In Part 2 of Stewart Gandolf’s conversation with Smile Brands CEO Steve Bilt, dentistry becomes the case study for a much broader healthcare leadership lesson: sustainable growth comes from solving enduring market problems, reducing friction, and building systems that work before attempting to scale them.
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