Disruptive Expectations: Healthcare’s Customer Mindset Revolution

Stewart Gandolf and Rob Klein, Klein & Partners, discuss how patients are now customers; proactive in service expectations, drawing on retail experiences that outdistance the old-school, traditional service standards.

Read our blog on this podcast:
https://healthcaresuccess.com/blog/patient-experience/disruptive-expectations-healthcares-customer-mindset-revolution.html