When Algorithms Meet Empathy: The Future of Patient-Centered AI

Automation is quietly reshaping what happens before, during, and after a medical visit, and for many patients it is almost invisible. In this episode of Tomorrow’s Cure, host Cathy Wurzer talks with Mayo Clinic physician leader Dr. Anjali Bhagra and human centered AI expert Dr. Ravi Bapna about how automation and artificial intelligence are changing the way care teams work, how patients access care, and what it takes to keep people at the center of these advances.

They share real stories from clinic and hospital settings, including tools that automatically generate notes from complex visits, systems that help triage patients more quickly around the world, and AI that supports earlier diagnosis. The conversation also tackles the hard questions around trust, bias, and burnout. Listeners will hear how thoughtful automation can free up time for human connection and why the future of healthcare is people and technology working together in new ways.

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