The end of awareness: A new definition of success in the age of AI, a podcast sponsored by Syneos Health Communications

Brand awareness has long served as a measure of marketing success. But as AI increasingly shapes how people discover, understand and evaluate healthcare brands, awareness no longer tells the full story. In this episode, industry leaders from Syneos Health, Joe Daley and Matthew Snodgrass, introduce a new definition of success centered on the “framing gap” — the distance between how a brand defines itself and how AI describes it. They examine why visibility does not always translate into recommendation, how AI determines which sources and narratives to trust, and why strong brand foundations matter more than ever. The conversation offers a practical approach to building clear, consistent brand meaning that AI can accurately retrieve, reinforce and share at scale.

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Music: “Deep Reflection” by DP and Triple Scoop Music.

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