Healthcare experiences: The tale of two realities, a podcast sponsored by BGB Group
Episode Description
We’ve all seen the intentional, albeit sluggish, progression of the healthcare industry from a product-centric model to one that’s customer-centric. We still find ourselves in a fragmented customer experience, one that ping-pongs between customer expectations and realized capabilities. This divide became more apparent during CES, where the headwinds and tailwinds of healthcare change came to life in a big way.
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Music: “Deep Reflection” by DP and Triple Scoop Music.
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