Two Agents Stuck in a Loop | Solution Showcase with Donald Pollard

November 4, 2026: Donald Pollard, Field CTO at SHI, joins Drex DeFord. A health system is told to get AI in and to say what it returns. Donald has three customers in Nashville where two agents stuck in a loop produced a $40,000 bill. A year of budget can be gone in a quarter once the work runs on a meter.

The other half is the work. He wants the hard problem, not an email summary. A forward deployed engineer sits with the person who does the job. His claim: a working system in someone's hands by the fourth day, including at smaller systems. On the bill, an AI router prices a routine question at a nickel per million tokens instead of $50.

Key Points:

• 0:00 Drex and Donald Pollard

• 1:08 End the Shift

• 2:34 Pressured to Put AI In

• 4:33 Two Billion Hours Short

• 5:22 The Hard Problem

• 11:52 Seven Systems, One Patient

• 18:09 Two Agents, a $40,000 Bill

• 19:27 A Nickel or Fifty Dollars

• 20:43 Close

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