The Winners Don't Have the Most AI

September 2, 2026: Alan Gabriola (VP of Healthcare, CTG) sits down with Bill Russell. CEOs come home asking why the health system is not doing more with AI. The CIO already knows they can. The shop never finished the hard work underneath. 220 leaders told 229 where next year's money is going: access and revenue cycle. Alan's line for what actually wins: not the most AI. The operating model.

Guest: Alan Gabriola (CTG)

Key Points:

• 0:00 The winners don't have the most AI

• 0:06 Both sides of the table

• 3:13 You cannot sprinkle AI on a messy model

• 7:09 CTG

• 7:50 220 leaders: access and rev cycle

• 10:06 What stalls the work

• 12:52 Governance as differentiation

• 15:16 Why CTG

• 19:05 Speed to outcomes

• 21:06 Close

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