Season 8 • Episode 85
Keynote: A Conversation Built For Care Webinar with Jill McCormick and Daniel Small
Jun 19, 2025
48:42
Episode Description
June 19, 2025: In this webinar re-run Jill McCormick, Co-Founder and EVP of Design and Product Development at Pixel Health, and Daniel Small, Vice President of Digital Services at Hartford HealthCare, discuss the process of creating a world-class patient experience. The conversation explores Hartford HealthCare's bold approach to reimagining digital and physical spaces, where defining the experience vision precedes technology decisions. Through human-centered design methodologies, they navigate the complex challenges of aligning stakeholders, excavating outdated technologies, and creating a "digital campus" that extends care beyond facility walls.
Key Points:
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- 02:55 Improving Patient and Provider Experiences
- 08:06 The Importance of Intentional Design
- 13:12 Aligning Vision and Technology
- 25:07 Human-Centered Design in Healthcare
- 43:36 Q&A and Final Thoughts
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