If You've Seen One Discharge, You've Seen One Discharge | The 229 Podcast with Sherri Hess

September 10, 2026: Sherri Hess (former VP and Chief Nursing Informatics Officer, HCA Healthcare) sits down with Sarah Richardson. Not enough nurses on the acute-care floor. Too much admission and discharge work sitting on the people who were already there. Virtual nursing left the first unit in 3 to 4 months. The hard part was adding FTEs, not buying the cart. If you have seen one discharge, you have seen one discharge.

Key Points:

• 0:00 One operational problem

• 2:22 Tegria

• 3:05 If you've seen one discharge

• 6:23 Start on one unit

• 8:14 Night nurses wanted 24 hours

• 9:53 SureTest

• 11:51 What the cart actually fixed

• 13:14 How they measured it

• 15:14 3 to 4 months off the pilot

• 18:21 Fail fast, fix fast

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