56% Fewer IV Harm Events. 2,000 Hours Back to the Bedside | The 229 Podcast with Jennifer Jones, Kay Burke, and Rachael Hill

September 17, 2026: Jennifer Jones (former system CNIO and VP, Integris Health), Kay Burke (VP and CNIO, UCSF Health), and Rachael Hill (CNIO and Director of Clinical Systems, North Mississippi Health Services) sit down with Sarah Richardson. What changes when clinical informatics helps shape enterprise strategy from the beginning, not after the technology is already chosen. Jennifer's IV pump work cut adverse infusion events 56%, returned 2,000 nursing hours, and avoided about $500,000 in harm cost.

Key Points:

• 0:00 Why the CNIO belongs at the strategy table

• 4:20 Harmony HIT

• 4:50 Informatics in from the start

• 8:12 Don't design the hospital as an island

• 16:08 If we were designing this today

• 20:13 There were no nurses in the room

• 28:26 56% fewer IV harm events

• 31:20 AI acceptance is not generational

• 36:02 Go-live is not the ROI

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