645 - Seamless Workflows and Safer Care: AI Integration in Healthcare with InterSystems

In this episode of Talking HealthTech, Peter Birch speaks with Dr Emeline Ramos, Physician Executive for InterSystems across Asia-Pacific, and Dimitri Fane, Executive Director of EHR Product Management at InterSystems.

The discussion covers the evolving role of artificial intelligence in electronic health records (EHRs), the impact of ambient clinical orchestration, challenges and benefits for clinicians, and strategies for building trust and adoption of AI within healthcare systems.

The conversation looks at why InterSystems chose to build AI into the core of its new EHR, IntelliCare, instead of adding it on top of existing systems, and what that means for safety, governance and day-to-day clinical work.

Dr Emeline Ramos shares real-world feedback from clinicians already using the technology, including a nurse in Thailand who cut her end-of-shift handover from up to an hour to around 10 minutes.

Meanwhile, Dimitri Fane explains how agentic AI is set to move from assistant to co-worker, taking on complex, multi-step tasks under strict permissions and oversight.

The episode also explores why keeping a human-in-the-loop approach remains essential, how interoperability underpins safe and sustainable care, and why technology needs to fade into the background for clinicians to truly adopt it.

Key Takeaways

🩺 AI in EHRs reduces clinician cognitive and administrative burdens by mapping unstructured to structured data and proposing actions, not just transcribing conversations.

👀 Clinical deployment of ambient workflows supports improved patient rapport, more eye contact, and a reduction in clinician burnout.

🔒 Trust in AI hinges on robust governance, transparency, and having a clear human-in-the-loop to validate AI-generated outputs before they impact patient records.

🛠️ Healthcare organisations face key decisions between bolting on new AI tools versus adopting EHRs that seamlessly embed AI at the core.

🌐 The future of EHRs points towards agentic AI, where digital agents can execute complex, multi-step workflows, freeing clinicians to focus more on patient care.

Timestamps

00:00 - Introductions & AI in healthcare context

02:14 - AI transforming EHR workflows

07:15 - Clinician feedback & benefits

11:20 - Bolt-on vs AI-first EHR platforms

15:28 - Trust, governance, and clinical safety

29:14 - Agentic AI & future direction

Check out the episode and full show notes on the Talking HealthTech website.

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