639 - The Roadmap to Successful Healthcare Outcomes in WA: Lessons from the Rauland Panel Discussion

In this episode of Talking HealthTech, Peter Birch speaks with Jacqueline Leeds, CEO of Rauland Australia and New Zealand, alongside a panel of leaders working across digital health.

Panellists include Tim Leen, Acting Director at the Office of Medical Research and Innovation, WA Health, Claire Lake, Chief Nursing Information Officer at Sydney Children's Hospitals Network, Brad Guelfi, Senior Solution Architect at St John of God Healthcare, and Vickie Knight, General Manager, Clinical Services at Rauland.

The discussion explores digital transformation in healthcare as Western Australia enters the largest health system expansion in its history.

The panel looks at the integration of technology across hospitals, lessons learned from real-world system deployments, and why bringing clinicians and end users along from the start is so important.

They also share their views on workflow mapping, communication, governance and the importance of collaboration between clinicians, executives and technology providers.

This episode was recorded live at an event hosted by Rauland Australia & New Zealand in Kings Park, Perth, on Wednesday, 12 August 2026.

Key Takeaways

💡 Unified digital platforms and single device strategies can lead to more streamlined communication and reduced alarm fatigue in healthcare settings.

💡 Lessons learned from past technology implementations, including failures, are critical to improving future digital healthcare projects.

💡 Including end users, especially clinicians and frontline staff, at every stage of technology design and rollout ensures new systems are truly fit for purpose.

💡 Effective communication and change management are essential when implementing large-scale digital health projects, especially in complex environments.

💡 Proper resourcing, strong governance, and collaborative leadership models help deliver sustainable and effective digital transformation.

Timestamps

00:00 - Episode introduction and event context

01:18 - Jacqueline Leeds outlines Rauland's history and Concentric Care platform

10:04 - Claire Lake discusses new hospital digital deployments

12:05 - Tim Leen shares healthcare innovation and technology experiences

14:09 - Vickie Knight reflects on bridging clinical and technology roles

15:41 - Brad Guelfi describes building technology-enabled hospitals

32:04 - Advice for healthcare leaders on digital strategy

34:06 - Communicating and managing digital change

37:00 - The importance of resourcing transformation projects

Check out the episode and full show notes on the Talking HealthTech website.

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