623 - Digitising Healthcare at Scale: Safe AI, Smarter Workflows and the Future of Care

In this episode of Talking HealthTech, Peter Birch speaks with Dalibor Frtunik, CEO of Sorsix, about how their platform Pinga® is building the backbone for the future of digital healthcare.

The conversation covers Sorsix's origins in North Macedonia, where the company cut its teeth integrating an entire national health system from the ground up, through to the concept of a health operating system and what that means in practice for clinicians, administrators, and patients alike.

Frtunik unpacks how AI-powered digital pathways are being deployed safely within clinical workflows, why the balance between customisation and standardisation matters more than ever, and how Sorsix approaches compliance and governance using frameworks like ISO 42001.

The episode also explores the growing role of data in preventative care, the limitations of old-style integration, and what the next decade of digital health transformation will demand from platforms and health systems alike.

Key Takeaways

💡 Sorsix’s platform Pinga® acts as a health operating system, integrating different healthcare workflows from individual clinics to entire countries

⚙️ Pinga® supports both clinical and administrative workflows, including triage, long-term care management, screening programs, and preventative pathways

🤖 AI is already in practical use within Pinga®, supporting operational efficiency and improved clinical outcomes, but safety and compliance remain priorities

🔒 ISO 42001 certification for AI is a critical part of building trust and governance in healthcare platforms

🌏 Sorsix’s experience shows that future health systems will need interoperable, flexible, AI-enabled technology that adapts to local workflows and supports ongoing digital transformation

Timestamps

00:00 - Introduction to Sorsix and Pinga®

05:22 - Concept of a health operating system

07:04 - Solving healthcare interoperability and scheduling

13:02 - Balancing customisation with compliance

17:04 - Building clinical and administrative digital pathways

31:36 - Certification, ISO 42001, and AI safety

37:11 - Looking to the future of interoperable, patient-centred systems

Check out the episode and full show notes on the Talking HealthTech website.

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