Turning Healthcare Transactions into Long-Term Relationships to Boost Referrals | Moses Hohman CEO Flare Health

In this episode, host Jason Lee sits down with Moses Hohman, CEO of Flare Health, to discuss how software and AI are modernizing physician referral management. Moses outlines how information asymmetry creates severe specialist bottlenecks and explains how Flare Health transforms transactional referral handoffs into collaborative, long-term provider relationships.

Key Takeaways

• Most physicians maintain an active working mental registry of only 20 to 50 trusted colleagues, leading to severe misdirection of specialty referrals and bloated wait times.

• Automated inbound fax processing powered by in-house AI models reduces manual transcription burdens by 80%, instantly converting static paper orders into actionable EHR work queues.

• Streamlining outside provider communications and enabling "first available" routing drives up to 31% year-over-year increases in referral conversions from community physicians.

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