Not Afraid to Ruffle Feathers: Kris' Story (Part 2)

Each year, 400,000 hospitalized patients experience some type of preventable harm – and this does not include the near misses that don't result in a negative event. In Part 2, Kris kept a close eye on Dave's care even though he was stable, and she didn't hesitate to ruffle some feathers when preventable harm made her lose trust. 

Key Takeaway:

• Keep advocating throughout the entire hospital stay. While doctors, nurses, and hospital staff try really hard to get things right, oversights and mistakes happen.
• When necessary, escalate. Calmly but persistently ask questions, demand answers and actions. If you ruffle some feathers, it's okay. 
• Losing trust in the medical care being delivered is stressful for everyone. Take action to get things back on track. Sometimes the only option is to transfer to another hospital. 

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