Emotional Intelligence, Patient Experience, and Things That Make Our Days Better

Do you understand your EQ?  Emotional Quotient? Are you aware of your personal competencies and social competencies? 
Susan Childs of Evolution Healthcare Consulting has spent years advising healthcare organizations on how to make life better for staff and patients.  Her real-world experience reveals itself in the specific, quality advice offered, including how to build emotional intelligence into your policies and procedures.
This episode of SoundPractice offers Susan Childs’ take on strategies and approaches to fully support your communication efforts and will result in increased staff member engagement and communication, and better patient care.
Susan Fink Childs, FACMPEschilds@evohcc.comEvolution Healthcare Consultingwww.evohcc.com