Building a Culture of Trust

When a lack of effective leadership eroded trust in a 100+ year old health system, the organization needed a respected leader who could restore faith and employee engagement. In this SoundPractice episode, Cheryl Toth and Mike Sacopolus talk with general surgeon Michael Canady, MD, MBA, CPE, who stepped into the role of CEO of Holzer Health System during a critical time. Dr. Canady describes the path he paved to move the organization from a culture of fear to a culture of trust, and how the simple change of allowing employees to step up and do the right thing for patients has reduced fear and rebuilt organizational culture.