Turning Site Data Into Sponsor Trust: A Conversation with CRIO

Jimmy Bechtel sits down with Megan Richards, Director of Sponsor Operations at CRIO, to talk about how research sites can get more strategic with their data. Megan walks through where to start when identifying the right KPIs, how to build dashboards that actually get used (and the four common pitfalls to avoid), and how benchmarking against industry standards helps sites spot both wins and opportunities for improvement. The conversation wraps with practical advice on turning operational data into a compelling story for sponsors and CROs, strengthening relationships, and winning future study awards.