"Alexa, Can You Improve Healthcare?" – Rachel Jiang, Head of Alexa Health & Wellness

If you’re one of the millions of Americans who just received a smart speaker as a holiday gift, you’re joining an enormous group. Earlier this year it was estimated that 90 million people in the U.S. own one, and that number is growing fast. They offer an easy way to get news, weather, listen to music and control functions in your home, but there are many other uses for these devices and health care is one area where they may play a major role, according to our Raise the Line guest Rachel Jiang who is Head of Alexa Health & Wellness at Amazon. COVID has only underscored this potential. “More than ever it's really important to help people remotely manage their health care needs, and we think Alexa is in a great position to do that,” she says. In fact, Jiang and her team have been working closely with health care providers to develop “skills” (the equivalent of an app on your smartphone) to facilitate safe care both in clinical settings and at home. As Jiang shares with host Jannah Amiel, RN, the video capability of the Echo Show adds power to the instructional value of these interactive devices. For instance, imagine videos showing post-op patients how to change a dressing or do physical therapy while at home. Check out this fascinating discussion to learn more about how this technology might help both patients and providers, how privacy concerns are being addressed and the role software developers will play in tapping what Jiang sees as the endless possibilities ahead.
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