670 - When Health Care Providers Don't Listen to Their Patients

When patients don't feel heard by their doctors, there's an erosion of trust that can lead to serious health consequences—even if clinicians have their patients' best interests in mind. Dr. Mary Catherine Beach, who studies patient-provider communications, talks with Stephanie Desmon about what can happen when patients don't feel heard, interventions to teach providers better listening skills, and how bias comes into play.