Championing the Unowned Work in Healthcare That Closes the Loop on Patient Care with Angie Azevedo

This episode’s Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow’ Sustainability Campaign, and how you can get involved: CLICK HERE

Episode Overview:

Some of the biggest breakthroughs in healthcare hide in the work nobody wants to own: the fifth follow-up call, the fax buried in a queue, the patient who slips between departments. And what looks like logistics is often a clinical problem in disguise.

Our next guest, Angie Azevedo, is tackling this challenge as Principal Product Manager at Luma Health.

Angie joined Luma as its fifth employee, when the team was literally working out of a rented closet, and she has helped shape its patient engagement tools ever since.

Driven by a belief that healthcare should work for everybody, she now leads work on operational AI agents.

Join us to hear how Angie and the Luma team are developing autonomous agents that are closing the loop on care for patients across the nation. Let's go!

Episode Highlights:

• Angie joined Luma as its fifth employee, working from a rented closet, and believed they were changing the world.
• Healthcare can't settle for solving 80% of problems, because the remaining 20% are real patients needing care.
• During COVID, Luma built virtual waiting rooms and supported Cook County vaccine deployment, proving healthcare operations can move fast.
• Fax transformation hides clinical challenges inside logistics, and AI agents now automate documents, orders, referrals, and scheduling end to end.
• An all-women product team speaks up for overlooked patients, from abuse clinics to teens needing privacy.

About our Guest:

Angie Shin Azevedo is a Staff Product Manager at Luma Health, leading product development on Luma's operational AI platform. Her work focuses on AI that closes gaps in patient access and care coordination, from fax transformation to outbound patient outreach to the EHR-integrated agents that coordinate both. Before Luma, Angie was at Reddit working on media foundations and content ranking. She grew up in California and now works out of Luma's Brazil R&D headquarters.

Links Supporting This Episode:

• Luma Health website: CLICK HERE
• Angie (Shin) Azevedo LinkedIn page: CLICK HERE
• Luma Health LinkedIn page: CLICK HERE
• Mike Biselli LinkedIn page: CLICK HERE
• Mike Biselli Twitter page: CLICK HERE
• Visit our website: CLICK HERE
• Subscribe to newsletter: CLICK HERE
• Guest nomination form: CLICK HERE