The ER Playbook: What Every Patient Needs to Know Before an Emergency Happens

The emergency room isn't designed to manage your long-term health.

Jasmine sits down with Amber Prong, an emergency room nurse at Mayo Clinic and concierge nurse with Navi Nurses, to discuss one of the biggest misconceptions in healthcare.

The ER's job is to evaluate and treat life-threatening emergencies—not always provide long-term answers. When patients are waiting weeks or even months to see a primary care provider or specialist, many turn to the emergency department simply because they don't know where else to go.

Amber also shares practical tips for navigating the healthcare system, including why every patient should keep a concise medical history, ask questions, and understand their role in their own care.

An informed patient is often an empowered patient.

🎧 Watch the full conversation on the Dear Patient Podcast on Spotify, Apple, and Youtube.

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