Healthcare runs a 1980s model in 2026 | Aaron Miri, Baptist Health

Christina Farr sits down with Aaron Miri, Executive Vice President and Chief Digital & Innovation Officer, Baptist Health, to talk about where AI is changing how a health system runs, and where liability, privacy law and payer friction still slow it down. Aaron explains why Baptist hasn’t hired a help desk agent in over 18 months and why he thinks AI will replace future hiring more than current roles. He also makes the case for a universal patient identifier, calling it the “primary key” AI in healthcare is missing.

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Join Christina for upcoming webinars:
10/8 - Why Are Hospitals Hiring Chief AI Officers? https://streamyard.com/watch/VjvVZiDN8ZMH
10/13 - Verifying AI in Medicine: Is Healthcare AI Actually Ready for Deployment? https://streamyard.com/watch/GwsSXwdikhMw
10/28 - Type 2 Diabetes & Cardiometabolic Care: Wearables, AI & GLP-1s https://streamyard.com/watch/uAuwCzUEJTCF
11/3 - Is It Finally the Moment for Alternative Plan Design? https://streamyard.com/watch/ereM3aB58XK4

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LINKS:
Nature Medicine study comparing general-purpose LLMs with clinical AI tools: https://www.nature.com/articles/s41591-026-04431-5
Utah’s AI prescription renewal pilot (Doctronic agreement): https://ai.utah.gov/agreements/doctronic/
NHS Spine: https://digital.nhs.uk/services/spine
HITAC: https://www.healthit.gov/hitac/committees/health-information-technology-advisory-committee-hitac

Chrissy Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr
Chrissy Farr on Instagram: https://www.instagram.com/cfarr/
Subscribe to the Second Opinion Newsletter: https://secondopinion.media/
Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfarr.com/books

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FOLLOW:
Aaron:
https://www.linkedin.com/in/aaronmiri/
https://x.com/AaronMiri

Chrissy:
https://www.linkedin.com/in/christinafarr/
https://x.com/chrissyfarr

Second Opinion Media:
https://www.instagram.com/second.opinion.media/
https://x.com/second_op_media

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TIMESTAMPS:

(00:00) Lead in
(00:29) Intro
(01:22) ER experience breakdown
(03:39) Fixing intake friction
(06:26) Clinical AI shortcuts
(10:04) Liability and tort reform
(14:04) Universal patient ID debate
(20:54) Patients versus clinician AI
(24:50) Automation and admin jobs
(27:42) Automation shrinks back office
(29:18) Claims and same day payment
(33:20) Cutting costs without knee jerks
(35:50) Profit pools and public programs
(39:06) Ending payer provider resentment
(43:57) Free markets and funding innovation
(46:45) Paying for clinical AI
(48:26) Good enough AI in practice
(50:59) AI risk versus status quo
(53:03) Wrap