How Crisis Text Line Expands Support Before Crisis Escalates with Jana French, Public Sector Partnerships Director at Crisis Text Line

Mental health support is most effective when people can reach it before their hardest moments.

In this episode, Jana French, Public Sector Partnerships Director at Crisis Text Line, talks about how text-based support can make crisis care more accessible. She explains that people can text 741741 or 988 for more than suicidal thoughts, including anxiety, grief, relationship challenges, and other difficult moments. Jana also shares how Crisis Text Line brings together trained volunteers, clinical supervision, and technology to support people across the country, while giving volunteers valuable communication skills. She discusses the role AI can play in triage and in spotting broader trends, while emphasizing that human connection remains at the heart of crisis support.

Tune in to learn how low-barrier, human-centered crisis support can help people get care when they need it most.

Resources:

• Connect with and follow Jana French on LinkedIn.
• Explore Crisis Text Line and learn how to text 741741 for free, 24/7 mental health support.
• Learn about the 988 Suicide and Crisis Lifeline.