Health Podcast Library
Episode 145

The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care

Mar 18, 2025
39:14

Episode Description

Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.

  • Discover how AI-powered contact centers are solving healthcare access challenges
  • Learn practical strategies for implementing automated, yet personalized patient engagement
  • Understand the future of healthcare communication and its impact on patient care delivery

Patty Hayward, GM of Healthcare and Life Sciences, Talkdesk

Megan Antonelli, CEO, HealthIMPACT Live

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