Human Side of Change - Improving Services, Technology, and Partnerships that Advance Health Equity Improve the Impact of your Organization’s Health Equity Initiatives

The COVID-19 pandemic exposed systemic inequities in the quality and safety of the patient care experience—including gaps in interpretation services, telemedicine access, and crisis standards of care.  Even today, economic, social, and other injustices continue to create barriers to accessing high-quality health care.  As organizations prioritize the importance and necessity of embedding equity into quality and safety operations, there are several strategies that organizations can use to improve services, technology, and partnerships that advance health equity.

Leaders discuss how to:

• Apply the patient safety and quality of care lens to equity
• Use data and analytics to identify and address disparities in care and to monitor the impact of interventions aimed at reducing those disparities
• Invest in technology and other resources to support the delivery of high-quality care, including electronic health records, telemedicine, and other tools that can help to reduce barriers to care
• Engage in continuous quality improvement efforts to identify and address areas for improvement in the delivery of care, including the development and implementation of evidence-based practices that have been shown to be effective in reducing disparities

Komal Bajaj, MD, MS-HPEd, Chief Quality Officer, NYC Health + Hospitals/Jacobi/NCB, Professor of Obstetrics & Gynecology

Pothik Chatterjee, Executive Director of Innovation, LifeBridge Health

Kimberly Noel, MD, MPH, Medical Director, 23andMe

Shu Li, PhD, MPH, Chief Operating Officer, Rendr

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