AI Wins in Healthcare: Administrative Automation, Revenue Cycle, and the Future of Intelligent Care

Healthcare administrative costs consume 25-30% of total spending, yet most AI investments focus on clinical applications rather than operational efficiency. Dr. Yan Chow of Automation Anywhere discusses proven AI use cases delivering measurable ROI today, from revenue cycle management and EOB processing to automated clinical documentation while exploring emerging conversational AI capabilities reshaping patient and provider interactions. As health systems face continued margin pressure, Chow examines where automation investments generate immediate returns versus longer-term strategic value. He addresses the “art of the possible” in administrative AI, implementation realities for enterprise deployments, and why the next wave of healthcare AI may be less about diagnosis and more about eliminating the administrative burden strangling clinical workflows.

Yan Chow, MD, MBAGlobal Healthcare Leader, Automation Anywhere

Megan Antonelli, Chief Executive Officer, HealthIMPACT Live

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