111 & Digitising the NHS front door. With Dr James Ray- National Clinical Advisor for Urgent and Emergency care at NHS England

On this episode Dr James Ray National clinical advisor for urgent and emergency care at NHS England shares how digital technologies are being introduced to improve care delivery in 111 and the challenges faced and lessons learned along the way He also shared his vision for how a single digital front door could help to simplify and standardise triage and provide a potential solution to the NHS navigation problem.