Scaling with Intent: Leadership, Growth, and Innovation in Digital Health

Derrek Hallock, Senior Vice President of Growth at SHI Healthcare, joins Russ Branzell, President and CEO of CHIME, to explore what it takes to scale digital health with intention in today’s healthcare ecosystem. Calling on his deep experience in operational leadership, process optimization, and building high-performing teams, Derrek shares his approach to accelerating growth across teams and healthcare systems.

Throughout their discussion, they examine how healthcare organizations can responsibly scale technology infrastructure, navigate innovation such as generative AI and next-generation security, and leverage digital health solutions to expand access, advance equity, and improve outcomes across diverse care settings.

Key Takeaways:

1. How healthcare leaders can define and pursue growth beyond revenue, focusing on operational efficiency, provider impact, and patient outcomes.

2. Key challenges and opportunities health systems face when scaling digital infrastructure, including AI adoption, hybrid cloud environments, and next-generation security frameworks.

3. Practical guidance for prioritizing innovation so technology investments deliver sustainable value, measurable outcomes, and long-term transformation.

4. Leadership principles that support sustainable growth, including transparent communication, a “no surprises” management style, and a culture of continuous learning and accountability.

5. How digital health strategies can expand access to care, particularly for rural and underserved communities, while aligning with provider priorities around cost, scalability, and resilience.