Compassion as Infrastructure: Scaling Predictive Care Across the Enterprise

Russ Branzell, President and CEO of CHIME, welcomes Dr. Jacob Strand, Chair of Palliative Care at Mayo Clinic in Rochester and Enterprise Chair for the Palliative Care Specialty Council to the show for a conversation that challenges how health systems think about care delivery for patients with serious illness. Together, they examine how digital health leaders can move beyond traditional models of specialty care to build scalable systems that connect data, clinical insight, and operational accountability, ensuring the right care reaches the right patient at the right time.

1. How predictive analytics can help health systems identify patients with serious and complex illness earlier, enabling more proactive and coordinated care.

2. Why designing scalable clinical workflows is essential for improving outcomes and managing rising healthcare complexity.

3. The role digital health leaders play in connecting data, clinical teams, and operational strategy to support more patient-centered care models.

4. Practical ways health systems can use data and digital tools to align care delivery with what matters most to patients and families facing serious illness.

5. Lessons from Mayo Clinic’s approach to integrating palliative care insights across the enterprise to support clinicians and improve patient experience.