Beyond the Feature List: Designing Better Technology for Healthcare’s Connected Future

What makes healthcare technology truly work is rarely captured on a feature list. Russ Branzell, President and CEO of CHIME, joins Scott Sbihli, Chief Product Officer at symplr, to examine how leaders can look beyond functionality to design technology around the realities of healthcare’s increasingly connected environment.

From diagnosing why technology investments underperform to connecting workflows across organizational boundaries, they explore what creates meaningful product value in practice. Scott also shares his perspective on how AI is changing the way healthcare technology itself is built, and what leaders must consider as software gains greater autonomy in how it interprets intent and takes action.

Key Takeaways:

• Why successful healthcare technology depends on more than features, functionality, and adoption.

• How leaders can determine whether an underperforming investment needs optimization, integration, process redesign, or replacement.

• Where connected workflows can create greater value than adding capabilities to individual applications.

• How AI is reshaping healthcare software development, from design and coding to testing and release.

• What product and digital health leaders must consider as agentic AI gains greater discretion across healthcare experiences.