Closing the Member Engagement Gap with AI-Powered Actions

Learn how AI is already working to close the member engagement gap, transforming intent into impact, personalizing care at scale, and creating the connected experiences members now expect. Leaders from Highmark Health, Ovatient, Cigna, and League share proven strategies, bright spots, and lessons learned in applying AI to drive measurable outcomes, lower costs, and improve the member experience.

In this episode, you'll learn:

• How AI is turning digital intent into meaningful health actions

• Real-world examples of personalized engagement that improved outcomes and savings

• Why the future of digital health is shifting from mobile-first to AI-first

• What it takes to build a scalable, purpose-built AI platform for healthcare

• How payers and providers can unite around the member with AI-powered engagement

Panelists:

Ian Blunt, VP Advanced Analytics, Highmark Health

Michael Dalton, Founder & CEO, Ovatient

Charles DeShazer, MD, Former Chief Quality Officer, The Cigna Group

Andrew Dubowec, Chief Growth Officer, League

Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download here.

Resources

Here's the podcast Eric Glazer referenced during the show: Acquired/ACQ2 Episode: How is AI Different Than Other Technology Waves? (With Bret Taylor and Clay Bavor), August 18, 2025

Thank you to League for supporting this episode. League is the leading healthcare consumer experience platform, reaching more than 40 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver high-engagement healthcare solutions proven to improve health outcomes. Learn more at www.league.com.

How to Engage: Chat with Us: Share your thoughts with Producer Jessica Tenzer at jtenzer@brightspotsventures.com