Set Expectations for Using the Patient Portal: Pearl of the Month

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person. Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages. 

Explore the Patient Portal Optimization Toolkit: https://bit.ly/4jPu3qF

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