Workforce Culture is the Key to Patient Outcomes

What if the key to transforming patient experience starts with your workforce? In this conversation, Nell Buhlman, chief administrative officer and head of strategy at Press Ganey, and Chris DeRienzo, M.D., chief physician executive at the American Hospital Association, explore the data-backed connection between employee engagement and patient outcomes. With real examples — from transformation teams to leadership engagement — Nell and Chris highlight how intentional culture building translates to measurable gains in safety, trust and patient satisfaction.