Improving the Patient Billing Experience: ChristianaCare

Hospitals across the country are re-designing their billing process to improve the patient experience. The AHA will share resources designed to help hospitals to implement the AHA Patient Billing Guidelines. In this Members in Action podcast series, Julia Resnick, director of Strategic Initiatives at the AHA is speaking to Rob McMurray, Chief Financial Officer of ChristianaCare in Delaware. They will discuss how ChristianaCare is tailoring their billing approach to better meet the needs of their patients.