Establishing a PFAC in your Organization, Councils truly reflect the patients they serve

In the second episode of our four-part series on Patient and Family Advisory Councils (PFACs), Elisa Arespacochaga, AHA vice president of clinical affairs and workforce, sits down with Jacqueline Beckerman, chief patient experience officer and senior director at ICARE Commitment at the University of Rochester Medical Center to discuss how to go about establishing a PFAC and the importance of representing all aspects of your community.