A Leadership Playbook for Age-Friendly Care

Building an age-friendly health system requires more than clinical excellence — it demands leadership, strategy and system​wide commitment. In this conversation, Michele Frankel, deputy market president for Northwell Health's Eastern Market, and Susan Kwiatek, DNP, vice president of aging and supportive care and leader of Northwell Health's Institute for Healthy Aging, reveal how one of the nation's largest health systems transformed age-friendly care into an organization-wide strategy. With collaboration between finance, frontline clinicians and governing boards, the two share how Northwell is creating a sustainable model of care for older adults.