Connected Hearts: The American Heart Association Center for Telehealth Mini Podcast Series Episode 3 - Touchpoints That Matter: Building Trust and Continuity Through Telehealth for Chronic Disease Care

In this episode of Connected Hearts: The American Heart Association Center for Telehealth Mini Podcast Series, hosts Sruthi Cherkur and Cayla Hadley spotlight telehealth models from Southside Community Health Services and Via Care Community Health Center that are strengthening chronic disease management through structured follow up, team based workflows, and patient centered touchpoints.

The conversation explores how frequent virtual check ins, care coordination, and staff wide engagement are improving access, building trust, and supporting better outcomes for patients managing hypertension and diabetes. A practical look at how health systems are embedding telehealth into everyday care to improve continuity, sustainability, and long term patient engagement.