From Inflection to Impact: Operationalizing AI for Sustainable Healthcare Transformation

In this episode, Russ Branzell, President and CEO of CHIME, speaks with PV SubbaRao, President of Healthcare Provider at NTT DATA, about what it truly takes to operationalize AI for lasting transformation. Together, they discuss the leadership decisions, governance structures, and workflow redesign required to scale AI responsibly while driving measurable improvements in financial sustainability, operational resilience, and care delivery.

Key Takeaways:

1. Why AI represents a structural shift in healthcare operations and the signals that indicate organizations have reached a true transformation inflection point.

2. The governance, data architecture, and investment decisions required to successfully move AI initiatives from pilot programs to enterprise-scale deployment.

3. How leading organizations are redesigning clinical and operational workflows, roles, and decision-making structures as AI becomes embedded into everyday work.

4. What distinguishes true AI-enabled revenue cycle transformation from traditional automation efforts and how it can support long-term financial sustainability.

5. The leadership, cultural shifts, and performance metrics required to align the C-suite and measure the real impact of AI-driven transformation across the enterprise.