Avoid the Temptation to Do Nothing:: Virtual Agents and Trust with Kathy Mazza of Northwell

Avoid the temptation to do nothing, virtual agents are changing delivery with surprising results. Kathy Mazza, Senior Advisor with Northwell Health offers insights, anecdotes, escalation examples, and guidelines for integrating virtual agents into the care continuum for the benefit of patients. I had the pleasure of hosting a panel with Kathy at HIMSS 24 in Orlando, FL. Don't forget our ⁠Substack.