122: AI in Play: More Social Work. Less Paperwork.

One of the biggest barriers standing between millions of Americans and programs assisting with food, utilities, and healthcare is—wait for it—enrollment paperwork. It's not so much the lack of programs or their awareness of them, it's the capacity, across many touchpoints in the health and human services ecosystem to support navigating the paperwork and enrollment process. In fact, in 2024, 5 million children lost their Medicaid coverage due to paperwork or procedural reasons.

In this episode, part of our AI in Play series, emergency care nurse, health innovator, and entrepreneur Kwamane Liddell, JD, MHA, BSN, shares how AI is helping remove the paperwork roadblocks such as internet access, low literacy, and stigma standing between families and resources, and between care providers and the people they care for. At ThriveLink, multi-lingual, Agentic AI-powered chatbots are available to anyone via a quick, free phone call. These telephonic enrollment agents walk people through complex forms out loud, turning confusing text into a simple conversation. This technology-based solution connects a world of existing resources, from food delivery to utility payment assistance to reduced-priced medications for millions of families, delivering a billion dollars worth of social resources.

Find this episode's resources at www.seeyounowpodcast.com, and for more information on the podcast bundles, visit ANA's Innovation Website at https://www.nursingworld.org/practice-policy/innovation/education/.

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