Revolutionizing Healthcare: the Critical Role of Nurses in Primary Care

In this episode of At the Core of Care, we speak with Chanel Hart, Director of Nursing for PHMC Health in Philadelphia, about the evolving role of nurses in primary care. Chanel shares her unconventional path into nursing, her frontline experiences during the COVID-19 pandemic, and how nurses are leading impactful initiatives in community health.

She highlights a successful blood pressure management program supported by the American Heart Association, where nurses guide patients through self-monitoring and education. By building trust and improving engagement, these nurse-led visits have reduced no-show rates and enhanced outcomes.

The conversation also explores how nurses are essential in transitions of care after hospital discharge—managing follow-ups, preventing readmissions, and advocating for reimbursement models that fully reflect the value of nursing in ambulatory care.