Keynote: Practical AI Impact that Clinicians and Patients Actually Feel with Jennifer Owens

February 6, 2025: Jennifer Owens, Senior AI Program Administrator at Cleveland Clinic, discusses the evolving role of AI in patient care and provider efficiency. As AI scribes redefine documentation and predictive models refine diagnoses, are we truly seeing the impact we expect? How do we measure success—through efficiency, patient outcomes, or clinician satisfaction? And when AI sneaks into healthcare workflows, do we fully understand the models guiding critical decisions? With governance, enablement, and the delicate balance between technology and human judgment at the forefront, this discussion dives deep into AI’s future in medicine and what it takes to move from innovation to implementation.

Key Points:

1. 03:40 Evaluating AI Tools
2. 13:32 AI Patient Experience
3. 21:52 Future AI Implementation

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