The 229 Podcast
Season 5 • Episode 97
Interview In Action: Understanding Agentic AI and Quick Wins with Michael Vipond
Jul 23, 2025
25:15
Episode Description
July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care.
Key Points:
X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
- 02:54 Understanding Agentic AI
- 07:04 AI Use Cases and Benefits
- 11:01 Governance and Implementation of AI
- 20:33 Future of AI in Healthcare
X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
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