End the Wait: How AI Is Finally Fixing Patient Access | Executive Interview with Adnan Iqbal
Episode Description
June 3, 2026: Adnan Iqbal, co-founder and CEO of Luma Health, joins Bill Russell for a direct conversation about one of healthcare's most stubborn problems: patient access. With 14-day average waits for a PCP appointment, 18% no-show rates, and call centers buried in fax workflows, the problems haven't changed, but the tools finally have. Adnan shares how Luma built a platform from scratch to orchestrate access, intake, financial experience, and patient engagement in one unified system, why deep EHR integration separates real solutions from the AI noise, and how health systems are seeing 50% top-line revenue growth by solving access first.
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Key Points:
03:59 From Waitlist to AI
10:14 Omnichannel and Escalations
12:35 Governance and ROI
19:38 Platform Future Wrap
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