618 - Real World Challenges & Successes in Implementing Healthcare Technology with Rauland Australia & New Zealand

In this episode of Talking HealthTech, Peter Birch speaks with Jacqueline Leeds, CEO of Rauland Australia and New Zealand, Vickie Knight, General Manager for Clinical Services at Rauland Australia and New Zealand, and a panel including Robin Mann, Chief Digital Information Officer at Monash Health, Richard Taggart, CEO of eHealth NSW, Jayne Barclay, National Director of Healthcare Platform at St Vincent's, and Emily Mailes, Executive Vice President at Optimum Healthcare IT.

Recorded live during the Healthcare Leaders Breakfast with Rauland Australia and New Zealand in Melbourne, the conversation brings together some of Australia's most experienced digital health leaders for an honest discussion about what it actually takes to deliver technology that works in a real clinical environment.

The panel covers the realities of implementing healthcare technology from strategy through to execution, including the importance of co-designing with clinical teams, navigating legacy infrastructure, managing stakeholder engagement, and dealing with the resource constraints that shape what is achievable.

The conversation also explores how organisations can build a compelling business case, ensure measurable benefits are realised, and scale innovation without losing sight of patient care.

Key Takeaways

🧩 Enterprise thinking is essential for managing complex healthcare tech environments, particularly integrating new solutions into legacy systems

👩‍⚕️ Clinical workflow mapping, including workarounds, is crucial for successful technology deployment and co-design with clinicians

💸 Investment in digital innovation must balance legacy system costs and future benefits, requiring creative funding solutions and engagement with financial leaders

📞 Standardising processes, such as critical consumer escalation pathways, improves safety and user experience

🔍 Focus on defining and measuring the actual problem solved by technology, ensuring real value and operational impact for healthcare staff and patients

Timestamps

00:00 - Event introduction and context

03:10 - Jacqueline Leeds on Rauland's platform approach

09:59 - Vickie Knight on execution challenges in healthcare

17:31 - Panelist intros and real-world project examples

28:54 - Innovation, investment, and budget barriers

41:43 - Final advice for healthcare leaders

Check out the episode and full show notes on the Talking HealthTech website.

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THT+ Digital Health Career Toolkit

Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.

THT+ Digital Health Career Toolkit

Explore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.