Episode #206. Healthcare Doesn’t Break in the Exam Room, with Aditya Bansod, Co-founder and Chief Technology Officer at Luma Health

What if the real problem in healthcare isn’t clinical care, but everything that happens before it?

In this episode, Aditya Bansod, Co-founder and Chief Technology Officer at Luma Health, shares how his team is using operational AI to simplify how patients access care, focusing on everything outside the exam room. He explains a shift from point solutions like scheduling tools to outcome-driven models, in which AI agents coordinate across workflows to ensure patients complete their care journey. Rather than keeping humans constantly in the loop, he advocates exception-based intervention, in which people step in only when automation encounters ambiguity. Ultimately, he believes the biggest opportunity in healthcare lies in reducing operational complexity, compressing the support burden around clinicians, and improving access at scale.

Tune in to hear why the future of healthcare AI isn’t about replacing doctors, it’s about fixing everything around them!

Resources:

Connect with and follow Aditya Bansod on LinkedIn.

Follow Luma Health on LinkedIn and discover their website!

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