How CTCA Became the Leader in Patient Centric Marketing w/ Ken Chaplin, CMO of CTCA #127
Episode Description
Today we had the pleasure of speaking with the chief marketing officer of Cancer Treatment Centers of America, Ken Chaplin. After building up his experience with different markets, different forms of marketing, and working for various companies, Ken moved to the healthcare industry marketing scene. Ken focuses on a marketing strategy centered around the consumers.
Let’s dive into Ken’s story of how CTCA leads the industry in patient-centric marketing.
Things you will learn in this episode:
[00:01 – 02:18] Opening Segment
We introduce our guest, Ken Chaplin
Ken talks about his journey and what led him to Cancer Treatment Center America
Over 25 years in marketing-related capacities
Worked at The Walt Disney Company for 11 years
Started at Burbank and was able to take on a few overseas assignments
[02:19 – 14:48] Transition to a Different Side of the Marketing World
What makes healthcare marketing different from other industries?
Ken talks about how their team works their way through the various departments in their organization while staying engaged with consumers and providers
Ken tells us about how they tailor their marketing strategies based on their consumers
Shares the core foundation of what CTCA was built on
The Mother Standard: Giving the care that you deserve
[14:49 – 21:18] Switching Gears in CTCA’s Marketing
Ken talks about the measures they are taking to make their services easier to find and readily available online.
Focusing on the “paid search world.”
Video marketing
Direct communication with consumers
Building a data structure
[21:19 – 29:54] Physician Relations
How CTCA is building their physician referral relationships in this COVID-19 situation
Working with the local community
In a network with the insurance providers
Continued communication with patients and physicians
How CTCA can be an outlet for communities that need help
Patient empowerment
Use of the Zoom App and other platforms to stay connected, spread information, and for constant communication
[29:55 – 40:31] Telehealth
Ken talks about his forecasts on the biggest changes the healthcare industry will face in the upcoming months
Adaptation of Telehealth
What do you want your legacy to be?
For the industry: continuing to reinvent myself and stay an innovative leading influencer in the market
To my team: be someone that can help develop my team
To the consumers: continue to provide information to reach consumers so that we can help them
Connect with Ken and Cancer Treatment Centers of American online!
Tweetable Quotes:
“What we are just trying to say is, ‘Hey, there are options, and you can, to your point, take your treatment, take your journey, and control it yourself.’ Be empowered to make those decisions. You have a partner, and you have a partner who’s going to deliver you with a power of a plan to get you the treatment you need certainly.” – Ken Chaplin
Resources Mentioned
Cancer Treatment Centers of America
Zoom App
Biweekly Webcasts via Facebook Live with Dr. Pat Basu
Telehealth
You can connect with Ken on LinkedIn or Twitter. Click here to visit Cancer Treatment Centers of America’s website to learn more about cancer treatments, research, and resources.
Subscribe & Leave a Review
Subscribe to the Patient Convert Podcast and never miss a new episode!
Please support the podcast by leaving a Review
Connect with us on social media:
Kelley LinkedIn
Justin LinkedIn
What We Do
Get a free practice marketing assessment – Intrepy Healthcare Marketing
Check out Kelley’s physician liaison training platform – Physician Liaison University
Check out our Physician & Social Media Video Creation tool - CaptureMD
Interested in being a guest on the podcast? Click Here to apply
Thanks for listening. Justin & Kelley Knott
Listen On
