Healthcare IT, Physician Liaison Reporting & Marketing Intersect w/ Ben Blake of Systeem Medical #130

Ben Blake is the Sales & Marketing Manager at Systeem Medical Information Systems. They help medical practices find secure, reliable, and scalable Managed IT Services, Helpdesk, and EHR Support.
In today’s episode, Ben explains the importance of having an IT provider specializing in medical IT and the role IT solutions play for your marketing and physician referral development. Ben also shares his experiences as a physician liaison and leaves us with actionable advice on how to improve your network and connection with other physician liaisons.
[00:01 – 08:39] Opening Segment

I introduce the guest, Benjamin Blake

Ben gives a bit of background about himself

Sales and marketing manager for an IT company for Medical Practices

Ben shares his journey into the healthcare industry

How he got into healthcare marketing

Became a physician liaison

Pillars of marketing

Online marketing

Internal marketing

External marketing

Referral or shoe leather marketing

[08:40 – 20:32] Technology & IT Infrastructures

How Ben’s experience as a physician liaison has guided his career in healthcare

The technology side in medical practices are often being overlooked

Ben talks about the history of Systeem Medical

Shortcomings in healthcare’s IT space

Systeem Medical’s role in the Healthcare Industry

Underutilized parts of the Electronic Medical Records (EMRs)

Reporting

Patient Portal

Telemedicine

[20:33 – 27:58] Security Measures

Medical Practices should focus on the following:

IT Providers – must specialize in medical IT

Phishing emails

Publishing too much information online

HIPAA SRA

KnowBe4

[27:59 – 33:41] Improving Patient Experience

Healthcare marketing combined with IT solutions

Physician referrals

[33:42 – 40:51] Closing Segment

Ben gives physician liaisons excellent advice on how they can better connect with other liaisons on the field.

Don’t be afraid to say hello.

Show how you can provide value.

Every practice needs a HIPAA SRA done at least annually.

Here’s a free offer from Ben for your medical IT assessment! See below on how you can avail.

Tweetable Quotes:
“As a physician liaison, the tactics and once you get it can be applied to really any specialty in any medical practice and any location at any size.” – Ben Blake
“Making actions based on data is crucial but can really lead to long-term success.” – Ben Blake
“With LinkedIn and social media and how easy it is to find people. You need to not be afraid to go out there and reach out to them and say hello and then provide value to them.” – Ben Blake
 
Resources Mentioned:

Top Practices

HIPAA SRA

KnowBe4

To get the free medical IT assessment offer from Ben and Systeem Medical, visit their website https://systeem-medical.com/ or you can call Ben on his mobile 469 573 4810.
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What We Do
Get a free practice marketing assessment – Intrepy Healthcare Marketing
Check out Kelley’s physician liaison training platform – Physician Liaison University
Check out our Physician & Social Media Video Creation tool - CaptureMD

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Thanks for listening. Justin & Kelley Knott