Effective Non-Verbal Communication Tips in Healthcare w/ Shelly O'Donovan #159

Some of the loudest things people say don’t come from their mouths. Shelly O’Donovan is the CEO of the Authentic Influence Group. After walking the halls of government and GlaxoSmith&Kline for years seeing many people rise and fall, she uncovered patterns connecting success to non-verbal communication. Shelly also realized that many aspiring medical and pharmaceutical executives spend a lifetime trying to propel their careers forward, so she stepped in with her experience to help those teams, executives and professionals learn how to use subtle, authentic communication methods to illuminate their message.
You don’t want to miss out on gems in this episode. Tune in and learn effective non-verbal communication tips that will help you advance in any healthcare profession. 
 
[00:01 – 02:31] Uncovering the Patterns of Non-Verbal Communication

I introduce our guest Shelly O’Donovan

Bio

Shelly gives a bit of background around her expertise

Finding patterns within politics

Training healthcare professionals in those patterns

[02:32 – 16:00] Effective Non-Verbal Communication Tips in Healthcare

Shelly shares some fundamental tips to engage with patients

Make sure to address the patient right away

Eye contact is key

Resources that help physicians refocus and connect better with the patient

Using open body language

Take a deep breath before even meeting the patient

Relaxed and calm vocal tones are as important as the words

Building a relationship with the front desk

From how you walk through the door

Avoiding negative non-verbals

Opening up the body language of the other person

Increased micro expressions to enhance energy output

Using ornaments - changing your appearance

Shelly dives deeper into utilizing micro-expressions

Pulling out who you really are

Voice tone naturally follows our facial expressions

[16:02 – 26:29] Using Non-Verbal Communication to Build Trust

Tips for physicians to motivate their staff

Using your hands more to communicate

Over communicate

Show that you yourself trust your staff

Using non-verbals within a sales perspective

Keeping your eye on the other person

Pivot based on the other person's body language

What Shelly teaches students about navigating Zoom

Get your hands into the camera

The importance of lighting

Look right into the camera

Record yourself to see what you do when you speak

Building your own confidence

Learn your own habits

Make tweaks slowly during low stakes moments

[26:30 – 28:44] Closing Segment

How to connect with Shelly

Links below

Final words

Stay tuned for more. Links available below.

Tweetable Quotes:
“Just being in the moment with that patient for a minute before you open up the chart… that’s a big game changer, and that really makes a difference in building that trust.” - Shelly O'Donovan 
“Speak from a place of passion… it keeps the other person really engaged.” - Shelly O’Donovan 
“Using your hands; that is a trust indicator… You want to subconsciously see my hands so you can know whether we’re friends or we’re foes.” - Shelly O’Donovan
 
Resources Mentioned: 
Paul Ekman Group - Micro Expressions
 
Want to connect with Shelly? You can find her on LinkedIn and Twitter. Go visit https://authenticinfluencegroup.com/ and start illuminating your message!
 
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